Cancellation Policy

Our multi-day trips operate under strict federal permits that limit our number of trips each season and the number of guests per trip. As a small business, cancellations require extra work on behalf of our staff and can hurt us financially.

For that reason, our cancellation policy is firm. Our policy states that:

Transferring Dates

When you pay your trip deposit, you are solidifying your intention of joining us on the specific set of dates you reserved. We cannot transfer reservations from one trip to another. Please confirm trip dates with members of your party before booking. Once a security deposit is processed, it cannot be applied to another date.

Transfers on multi-day trips that are requested after full payment is due will be treated as cancellations and the full payment will be incurred.

Wait Lists

Trip waitlists give others the opportunity to join river trips in the case of a cancellation. The purpose of the waitlist is not to help current guests who cancel their trip receive a refund. Our policy is strict and states that all payments made are non-refundable.

Should you or any member of your party cancel, it is the reservation holder’s responsibility to either fill that spot or pay the applicable cancellation fees. If you forfeit the spot and someone on our waitlist accepts the spot, you will not receive a refund.

Guest Swaps within a Reservation

If a member of your party can no longer join your trip, you may replace them with another guest, provided the replacement meets our age limits and trip requirements. This is especially important for rowing schools, which have specific experience and skill requirements.

Please notify NWRC staff of any guest changes as soon as possible. We will need to collect registration information and trip waivers from the replacement guest and share the necessary details with our guides before departure.

Please keep in mind that our guides plan and pack for trips several days before departure. If we receive notice of a last-minute guest swap within four days of departure, we may not be able to accommodate specific needs or preferences, such as dietary restrictions, gear requests, or boat preferences. Our guides will do their best to accommodate these requests when possible, but we cannot guarantee it. The sooner we know about a guest swap, the more likely we are to accommodate any special requests.

What Happens if NWRC Cancels the Trip?

If we cancel the trip you are signed up for you will receive a full refund of your trip payments made to Northwest Rafting Company. Refunds will be issued to the original form of payment whenever possible, and alternate methods will only be used at our discretion. You can also choose to transfer your trip payments to a different trip at a later date.

We highly recommend to cover any additional travel expenses such as airline tickets and hotel reservations.